Shipping policy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible at amero@amerogear.com. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
Amero Gear is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building management, and the shipping carrier.
If you still cannot locate your package, contact us at amero@amerogear.com and we will help you review the situation.
Amero Gear is not responsible for packages that are lost or stolen after confirmed delivery, except where required by applicable law.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at amero@amerogear.com with your order number and photos of the package and affected items so we can assist you.
International Shipping
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these additional charges are the responsibility of the customer. Customs processing may also cause additional delivery delays.
Contact
For questions regarding shipping or an existing order, contact us at:
Amero Gear
www.amerogear.com